What's the differenct between Products and Installed Base?

[former_member207732]

Hi,

Can anyone tell me the difference between "Products" and "Installed Base"?

Here the "Products" is not the product in "Installed Base"!

Thanks a lot!

[Former Member]

Long,

Products in CRM could be materials such as PC, Warranty, Financing and Service. The installed base is a representation of products and related services in a particular location. For eg. a building would have servers, printers, fax machines and software installed in different floors which becomes your installed base.

Simply put it this way, Products are used by sales for generating revenues for the company and Installed base is used by service to service products and to check contracts and agreements related to those products.

Hope that helps.

Thanks

Bala

[Former Member]

Hi

Could be precise the product you meant is that a product or product catalog?