on 06-19-2014 2:38 PM
Hi there,
How can i remove standard search field drop down options in WEB UI. PFA for your reference
Regards,
Prem
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Hi Prem,
Is that screen from agent inbox from interaction center? If so, that list is generated dynamically, and you can manipulate it with BADI CRM_IC_INBOX_BADI, method MANIPULATE_RESP_DROPDOWN_LIST.
See if it helps!
Kind regards,
Garcia
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