I am working on a implementation project which includes Workflows. Right now I am in the process of writing the functional specification document for the Workflows. I am a functional consultant and never worked on workflows.
Can some one provide me what should be included in the functional document , how should the flow be written.
Is there any sample Workflow template anyone can share.
There are 4 places that requires workflows according to my understanding as described below in my requirement:
1. Workflow for corporate users when a notification is created or closed
2. Workflow email, forward a complaint to
3. Workflow for forwarding to an approver, reassign task to someone else
4. Workflow to send remainder emails for open items longer than 30 days
Please provide your insights and neccesary documentation to start