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Former Member
Jun 17, 2014 at 08:04 PM

Workflow Functional Specification Document


Hi All

I am working on a implementation project which includes Workflows. Right now I am in the process of writing the functional specification document for the Workflows. I am a functional consultant and never worked on workflows.

Can some one provide me what should be included in the functional document , how should the flow be written.

Is there any sample Workflow template anyone can share.

There are 4 places that requires workflows according to my understanding as described below in my requirement:

1. Workflow for corporate users when a notification is created or closed

2. Workflow email, forward a complaint to

Finance Manager

Quality Manager

Plant Managers

3. Workflow for forwarding to an approver, reassign task to someone else

4. Workflow to send remainder emails for open items longer than 30 days

Please provide your insights and neccesary documentation to start