I configured alert configuration for one of my BPM scerarion, intention is to generate the alert for mapping error. All the configuration as per process in ALRTCATDEF and RWB. but still alerts are not sent to recepient. When I test thru RSALERTTEST I got the alert to my mail box, but when mapping error happend the alert not generated, its not coming to SOST.
Please let me know the possible reason to solve out this issue.