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Former Member

SAPCRMSM 3G Connection Problem

Hi experts,

We are implementing SAPCRMSM 3.1 product for our client, and mobile device is Motorola MC65, Embedded Handheld 6.5 Professional, everything is OK. via Wifi connection. But for 3G, first login attempt gives "Connection failed" error,

but when we try on IE browser, at same time

   starts to get data via 3G 

then we are sending request on Agentry Client again and it works.

It seems like data packages are losting on their way, or their data size so weak to activate 3G data. Any solution ?

Best Regards


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    Former Member
    Jun 13, 2014 at 02:58 PM

    The Agentry Client doesn't open connections, it just uses the connections that are already open.  You can set a transmit configuration in the editor to start the connection on the "Modem Connection" tab in the editor.  You will to check "Connection:" and then on "Connection Name: " you will need to set this to the name of the modem connection, ie. "Sprint"

    Stephen Streeter

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