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Dear Solman experts,

I am having some troubles with Solution Manager 7.1 SP10, REFRESH_ADMIN_DATA_FROM_SUPPORT job (VAR scenario).

Attached the job log.

I'd like to ask your help in the following issues:

1. Business partner for customer number .... could not be created

The S-User of the customer is maintained in AISUSER table and the S-User seems to have the necessary authorizations in SMP. What should be checked in this case?

2. No destination for SAP customer number ... (Our Cust Number, the VAR). What kind of RFC should be maintained for this, if RFC is the case?

3. No installations flagged for system generation for customer ....

Contrary to the customer in question 1, there is a business partner created for this customer but the system is not able to create any data for the installed systems. What could be missing in this case?


Data Separation by SAP Customer Number is Inactive

No systems found in transaction SMSY

And finally there are these logs, which I do not get what shall be done.

When I open tx SMSY the system asks to chose customer number but there is no customer number possible in selections and in SMSY I get only the SOLMAN info.

It seems to be a lot of questions but I hope you could share your experience. Thanks in advance.

Best regards

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 12, 2014 at 08:11 AM

    1. Which S-user do you use in your rfc connection to marketplace?

    2. Do you have created rfc connections for all customers you manage? AFAIK, you have to create SM_SP_<customer number> for every customer with S-users with appropriate authorizations.

    3. There's a customizing table where you have to flag the customers, have you done so?

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