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Test Management - Only workcenter or CRM Web Client UI


Is Test Management only available as a workcenter in Solman? Is it available in CRM Web Client UI?

I know you can link tests in CRM Web Client (ie. to a Change Document)....but is this all you can do in CRM Web Client UI?

We are using a full CRM Web Client setup for Change Management (ChaRM) and users are no longer using Workcenter at all. It would be a shame if they had to use Workcenter purely for the Test Management side of things.



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1 Answer

  • Best Answer
    Jun 16, 2014 at 01:32 AM



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    • Hi Shaun,

      the main screen for everyone should be workcenter because it is only one transaction code solman_workcenter/ or URL and from here you can navigate to CRM Web UI in incident/Change workcenter

      CRM Web UI only covers ITSM area with ChaRM

      it doesn't cover Project management/Test Management/Technical Monitoring/Data Volume Management etc etc which are covered in Workcenter only.

      I hope the answer is in front of you.😊