QN Quality Notification Completion Flag

[Former Member]

We're having an issue with users erroneously checking the QN complete flag instead of highlighting their task rows and checking those for being complete. Is there a way to configure the QN screen to disable the QN complete flag icon at the top of the screen but allow the menu function or Shift+F9 to still work?

[Former Member]

Thanks all for approaches provided.  It's true this is a two year old thread, but as it turns out we're in the initial stages of a re-launch of it as QN / Change Control / CAPA processes.  We expect an even wider audience than in 2014.  So, your efforts may come in handy. 

By the way, in our early days we gave people the option of IQS21. It probably wasn't configured right since we'd have users forget to select a notification type. Then the issue would get lost undetected. 

In our new, new system.. We are using user status for our CAPA, Change Control and QN (non-conforming event NCE) documentation.   Only a week into the launch.  From your examples, we might be able to leverage even more out of User Status functionality.

Thanks again.

Susan

[busyaban7]

Hi Susan,

In that case it's always advisable to create a new thread and look for support, rather than working with such an old thread, even if useful.

Thanks,

Arijit

[Former Member]

As you observed earlier, the thread resurfaced in September 2016 by another forum member.  I merely responded acknowledging the efforts of others. Am not seeking further assistance on this thread. 

[former_member42743]

Thanks Susan!

I kind of wish SAP and an automatic process for locking threads.  Once the last posted activity is over a year old, automatically lock the thread exept for by the original poster.

Maybe they can do that in the new forum.

Craig

[former_member42743]

Also consider using a simplified screen entry for creation of notifications vs the extended screens for notification.

Only give general users access to the simplified screens via IQS21.

Then give those people that work on them and review them access to QM01/QM02.

But the user status functionality is also a good solution and you may need that as well with my suggestion here.

Craig

[former_member195779]

Hi Susan,

You can use screen variant to hide complete button.

Please check below link, for creating the screen variant.

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a070bfbb-d34a-2d10-b092-ecbe0b0d4...

Regards,

Amarnath Dube

[busyaban7]

Hi Amarnath,

Please note that though it's really encouraging to have your thoughts, but as you can see that this was quite an old thread, so I think it would not be that useful to the requester. You can always put a new thread or DOC and add your observations which could solve such an issue in future. Hope you understand. All the best.

Thanks,

Arijit

[former_member42743]

Dang it!  I got snookered on that one!

[Former Member]

You can make use of "User Status" option in QM notification.

• Create User Status in OIBS with Object type as Quality Notification

TANA - No Tasks Assigned (Some appropriate text for user status as per your convenience)

QNWT - No Tasks for this Notification (Some appropriate text for user status as per your convenience)

• For TANA status, set as Initial status. Double click on that, then click New Entries in Business transactions.

In 1st screen shot, Authorization key should be assigned. Only Authorized People (Supervisor / Chief Chemist / Manager) can set the 2nd user status as a approval. Before that, other End users should not be able to close the notification without getting approval from superior.

One disadvantage, even tasks are assigned to notification, setting 2nd status (Approval) is manual only (as there is no business transaction).

Refer document for reference.

If you have some fixed task for some notifications, please try below exit to update the tasks.

QQMA0025 PM/SM: Default values when adding a notification

If you want to just provide some warning message / error message while saving notification, you can use below exit.

QQMA0014 QM/PM/SM: Checks before saving a notification

[Former Member]

Unless tasks are completed, Quality notification can't be completed.

Please try clicking Quality notification completion flag without closing tasks.

[Former Member]

Our configuration doesn't automatically create tasks.  Tasks are created later in the process.  One scenario is a user creates a QN and closes it immediately.  We can put it back into process. At worst, we may not pay attention to it and a problem exists without anyone actively investigating or addressing.  Mostly, this is seeking a way to not make this as easy to happen.