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Former Member

QN Quality Notification Completion Flag

We're having an issue with users erroneously checking the QN complete flag instead of highlighting their task rows and checking those for being complete. Is there a way to configure the QN screen to disable the QN complete flag icon at the top of the screen but allow the menu function or Shift+F9 to still work?

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5 Answers

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    Former Member
    Jun 13, 2014 at 02:00 AM

    You can make use of "User Status" option in QM notification.

    • Create User Status in OIBS with Object type as Quality Notification

    TANA - No Tasks Assigned (Some appropriate text for user status as per your convenience)

    QNWT - No Tasks for this Notification (Some appropriate text for user status as per your convenience)

    • For TANA status, set as Initial status. Double click on that, then click New Entries in Business transactions.

    In 1st screen shot, Authorization key should be assigned. Only Authorized People (Supervisor / Chief Chemist / Manager) can set the 2nd user status as a approval. Before that, other End users should not be able to close the notification without getting approval from superior.

    One disadvantage, even tasks are assigned to notification, setting 2nd status (Approval) is manual only (as there is no business transaction).

    Refer User Status in SAP document for reference.

    If you have some fixed task for some notifications, please try below exit to update the tasks.

    QQMA0025 PM/SM: Default values when adding a notification

    If you want to just provide some warning message / error message while saving notification, you can use below exit.

    QQMA0014 QM/PM/SM: Checks before saving a notification


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    Former Member
    Jun 12, 2014 at 05:32 PM

    Unless tasks are completed, Quality notification can't be completed.

    Please try clicking Quality notification completion flag without closing tasks.

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    • Former Member

      Our configuration doesn't automatically create tasks. Tasks are created later in the process. One scenario is a user creates a QN and closes it immediately. We can put it back into process. At worst, we may not pay attention to it and a problem exists without anyone actively investigating or addressing. Mostly, this is seeking a way to not make this as easy to happen.

  • Sep 12, 2016 at 07:55 AM

    Hi Susan,

    You can use screen variant to hide complete button.

    Please check below link, for creating the screen variant.

    http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a070bfbb-d34a-2d10-b092-ecbe0b0d4a4c?overridelayout=t…

    Regards,

    Amarnath Dube

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  • Sep 12, 2016 at 02:16 PM

    Also consider using a simplified screen entry for creation of notifications vs the extended screens for notification.

    Only give general users access to the simplified screens via IQS21.

    Then give those people that work on them and review them access to QM01/QM02.

    But the user status functionality is also a good solution and you may need that as well with my suggestion here.

    Craig

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    Former Member
    Sep 13, 2016 at 07:10 PM

    Thanks all for approaches provided. It's true this is a two year old thread, but as it turns out we're in the initial stages of a re-launch of it as QN / Change Control / CAPA processes. We expect an even wider audience than in 2014. So, your efforts may come in handy.

    By the way, in our early days we gave people the option of IQS21. It probably wasn't configured right since we'd have users forget to select a notification type. Then the issue would get lost undetected.

    In our new, new system.. We are using user status for our CAPA, Change Control and QN (non-conforming event NCE) documentation. Only a week into the launch. From your examples, we might be able to leverage even more out of User Status functionality.

    Thanks again.

    Susan

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    • Thanks Susan!

      I kind of wish SAP and an automatic process for locking threads. Once the last posted activity is over a year old, automatically lock the thread exept for by the original poster.

      Maybe they can do that in the new forum.

      Craig