we are using Solman 7.1 SP4. I have successfully configured Incident Management Configuration.
We are facing one issue when new incident message is created the Message Processor or support team is not receiving an email where as if the Status of Incident is Change the Message Creator is receiving an email.
YMIN_STD_MAIL_PROCESSOR - not working
Start Condition - New Incident Message
Can any one help me on thins..?