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Former Member
Jun 10, 2014 at 01:00 PM

Email Notification not working on New Incident Message to Processor

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Dear All,

we are using Solman 7.1 SP4. I have successfully configured Incident Management Configuration.

We are facing one issue when new incident message is created the Message Processor or support team is not receiving an email where as if the Status of Incident is Change the Message Creator is receiving an email.

CRMC_ACTION_DEF -

YMIN_STD_MAIL_PROCESSOR - not working

Start Condition - New Incident Message

Can any one help me on thins..?

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