Email Notification not working on New Incident Message to Processor

[Former Member]

Dear All,

we are using Solman 7.1 SP4.  I have successfully configured Incident Management Configuration.

We are facing one issue when new incident message is created the Message Processor or support team is not receiving an email where as if the Status of Incident is Change the Message Creator is receiving an email.

CRMC_ACTION_DEF -

YMIN_STD_MAIL_PROCESSOR - not working

Start Condition - New Incident Message

Can any one help me on thins..?

[prakhar_saxena]

Hi

Have you make this emil action partner dependent on Message processor?

Is this getting scheduled in the ticket?

Thanks

Prakhar

[Former Member]

Dear Prakhar,

Could you please help me how can i do that. As I am new to Solution Manager.

Thanks in Advance.

Regards,

Letz..

[prakhar_saxena]

Hi

ok will try to help you further.

In your email action condition check the

START Condition

in Action definition

check the Partner maintained should be the support team or message processor as your requirement.

check the blog for screenshots.

Let me know if this helps otherwise return with screenshots and will try to help further

Regards

Prakhar

[Former Member]

Thank you very much.

I will check and come back to you.

Also if you could kindly look into my another issue which I have raised..It will be really appreciated.

Thanks..