Sending e-mail in HTML format

[Former Member]

I'm trying to send e-mail via WF with standard step. In this step SAP using BO "SELFITEM"  and "SENDTASKDESCRIPTION" method.

I need to send URL in HTML format.

I set up e-mail task like it was described in SAP note 1864394 * URL with parameters in a Send Mail step or task description:

In SOST transaction I have link an HTML tags:

But in Outlook I have tags only:

What I did wrong, or what customizing i have missed?

[Former Member · Accepted solution]

It seems like you still didn't get your answer. (I've had similar problems.)

I have actually stopped using the standard email sending step for emails that must be in HTML format (have links etc.). I have simply done my own logic with class CL_BCS (lots of examples here in SCN with html content). Sure, it requires an additional work effort, but at least you have full control how things work...

Regards,

Karri

[Former Member]

Thx to all for answers, but i still want to find out how solve this issue with standard mail step.

[I042439]

Hi

I agree with Karri.....

CL_BCS will allow sending the links the way you want.

SELFITEM.SENDTASKDESCRIPTION from the email step calls FM SWW_SRV_MAIL_SEND to send the email. This FM explicitly sets the mail format to 'RAW' in line 92 .....hence your links come as text in emails - no conversions.

In SOST you can see it as proper text link because the screen is rendered in HTML.

So, to get the correct link in outlook, you need to send an HTM type email, which is possible via CL_BCS

Here is one link to help you with CL_BCS:

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/e009f97e-ee5d-2e10-31ba-9c9509e59...

Regards,

Modak

[anjan_paul]

hI,

what is your component version. The Note said  "SAP Basis Release 700 and above"

[Former Member]

Hi, Paul.

I have latest component version:

SAP_BASIS	731	0012	SAPKB73112
SAP_ABA	731	0012	SAPKA73112

[anjan_paul]

hI,

  Implementin SAP Note 1800946 may help you

[Former Member]

This Note already in support packege.

I checked all Notes that was noticed in 1864394

[anjan_paul]

Hi,

   Raise a OSS message may help you.

  You can also use SO_NEW_DOCUMENT_ATT_SEND_API1  with HTM