Skip to Content
Nov 29, 2005 at 09:28 AM

Error Opening Document


Hi all,

I have some problem in opening documents(PDF and Word) inside the KM

1) when I try to open a PDF document, I get the following error

"There was an error opening this document. This file is already open or in use by another application.".

This error is not simulatable all the time.but most of the time it can be simulated.

I am sure that this file is not open any where.

2) When I open a word document inside a KM by clicking on the file.

I get an open/save dialog, when I click on save it works properly, but when I click on open it says "page cannot be displayed".

we are using EP KMC 6 and sp13.

adobe reader 6.0.2

microsoft word 2002 sp3

Please give your valuable suggestion.