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Error Opening Document

GSL_NARAYANA
Product and Topic Expert
Product and Topic Expert
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Hi all,

I have some problem in opening documents(PDF and Word) inside the KM

1) when I try to open a PDF document, I get the following error

"There was an error opening this document. This file is already open or in use by another application.".

This error is not simulatable all the time.but most of the time it can be simulated.

I am sure that this file is not open any where.

2) When I open a word document inside a KM by clicking on the file.

I get an open/save dialog, when I click on save it works properly, but when I click on open it says "page cannot be displayed".

we are using EP KMC 6 and sp13.

adobe reader 6.0.2

microsoft word 2002 sp3

Please give your valuable suggestion.

Regards,

Lakshminarayana

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Things to try:

1) Turn off content compression for the affected document types.

2) Make sure that all applicable operating system and client software (office, acrobat) updates are installed.

Best regards, Julian

Former Member
0 Kudos

Might be related to Acrobat Reader not exiting when it is used inside your browser.

Try to configure Acr. Reader to open pdf files externally and not inside your browser.

Regards,

Dieter

GSL_NARAYANA
Product and Topic Expert
Product and Topic Expert
0 Kudos

Dieter,

Thanks for your post.

The PDF documents which I am trying to open, is not opening inside the browser. It is opening in the acrobat reader. but before opening the document I am getting this error. I'll be very thankful if you can suggest me why that error comes.

Thanks,

Lakshminarayana