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Former Member
Jun 09, 2014 at 09:35 AM

BCM call flow architecture with detailed description of all the components


Hi Experts,

Please provide me BCM call flow architecture and detailed description about all the component Eg. When a customer calls on xxxx number call hits to IVR and than as per customer DTMF routed to available agent. In that call what are the components that participate and what is there roles. Is there any architecture diagram that can explain all the functionality?