Introscope host adapter

[Former Member]

Hi

I am using solution manager 7.1 sp10

While configuring our new server in managed system configuring on step 7 configure automatically I get error at introscope host adater as below:

CX_AI_SYSTEM_FAULT : SOAP:1.023 SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_TIMEOUT")

CX_SOAP_FAILURE : Error when processing Web service call

CX_SOAP_CORE : Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_TIMEOUT")

I checked parameter icm/server_port_0 it has correct value PROT=HTTP,PORT=80$$,TIMEOUT=300,PROCTIMEOUT=600

Then I check other servers which were connected successfully now they all are showing error at this step

Anyone has any idea how to solve this issue and why this issue is started?

[bala2104 · Accepted solution]

Hi Kiran

If you are using web dispatcher for solman , kindly remove it from basis configuration and provide any particular server with increased timeout . And rerun the configuration .

Regards

Bala

[venkat_naresh2]

Hi Kiran,

Few days back am also facing the same issue in our environment for all system.

At that time we have gone through all these notes but no luck.

Finally we found a issue with SMD agent of wily EM host, then we did clean restart of SMD agent on wily EM host and Wily EM too.

It resolved my issue.

Make sure that in EM status is online/green in SOLMAN_WORKCENTER.

Rgds,

Venkat

[Former Member]

i have tried all these steps but nothing is working.

besides LM-Service was working properly how all of a sudden it started giving this error?

[Former Member]

Hi,

Along with the note number mentioned by Former Member also please have a look at note number 1860293.

Regards

Sunny

[former_member182034]

hi Kiran,

Please go through below link. It might be helpful.

Regards,

[Former Member]

Hi,

Check the below notes,

1962821 - Introscope Host Adapter setup activity fails because of a timeout

Rg,

Karthik