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Licenses - where are they?


I have a need to re-assign a license. I used to do that on the Sybase Product Download Center (i.e. Subscribenet). Is that still the place?

If so, I don't see the two licenses that we generated in Jan/2013. Why not? I need to re-assign one of these.

Help is appreciated.

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2 Answers

  • Posted on Jun 05, 2014 at 03:40 PM

    Hi

    Raise a non technical case on SAP support and they will help you. This is what they sent me:

    ===========================================================

    Your support has migrated to the SAP Service Market Place portal at http://service.sap.com/sybase/support

    Following is information you will need to access that portal.

    SAP Customer number: xxxxxxxxxx

    Installation Number: xxxxxxxxxxxx

    S-User ID: xxxxxxxxxx

    You will also need a password or use the reset option.

    Please see the following videos for information on how to use the Portal.

    Create system without license key: http://www.youtube.com/watch?v=ReKlqppl_TU

    Opening Sybase messages: http://www.youtube.com/watch?v=FRSHqRg8xnI

    General SY license keys: http://www.youtube.com/watch?v=zYw1cP_jiDY&feature=c4-overview&list=UUGq-887nWHJ23h_dJi19FEw

    SAP SMP Sybase Set Single Sign On Certificate EN http://www.youtube.com/watch?v=fZ01ZTaPfLY&feature=c4-overview&list=UUGq-887nWHJ23h_dJi19FEw

    Please don't hesitate to contact us if you have further questions.

    ===========================================================

    Hope that helps.

    David

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  • author's profile photo Former Member
    Former Member
    Posted on Jun 05, 2014 at 05:25 PM

    I see my licenses, but mine are not under support. As the subscribenet page says:

    Please Note:

    After the end of June 2014 all downloads and license key generation for licenses under support has to be done via the SAP Service Marketplace http://service.sap.com. For licenses that were not under support at the time of migration to SAP this site can continue to be used for the purposes of re-hosting. Product download images however will NOT be available after the end of June 2014.

    SAP Service Marketplace does NOT contain older End of Lifed product versions. Should you wish to retain copies of this software for future use we strongly encourage you to download copies BEFORE you are migrated to SAP support plans and infrastructure.

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