URL for creating an incident (CRM_UI)

[kenny_vandemoortele]

Hello experts,

Our goal is to create an URL for creating an incident or service request. We want to add this link on our local intranet and also in the netweaver portal.

First of all, we know that SAP recommends for creating an incident, the best and easiest way is to use the solman_workcenter iview. But we want to use the CRM_UI form. Can we do that? We managed to create an iview that opens the CRM_UI dashboard, but in stead of this, we want to go directly to "create" > "incident" (see red arrow in picture below). Is this possible?

Thanks in advance!!

[kenny_vandemoortele · Accepted solution]

Hi everyone,

found the solution for my problem in this article:

http://wiki.scn.sap.com/wiki/display/CRM/URL's+for+quick+access+to+WebUI

You can add parameters to start the WebUI with a specific business role and even a logical link:
saprole
crm-logical-link

Examples:
http://<HOST>:<PORT>/sap/bc/bsp/sap/crm_ui_start/default.htm?saprole=ZSLS
http://<HOST>:<PORT>/sap/bc/bsp/sap/crm_ui_start/default.htm?saprole=ZSLS&crm-logical-link=SRV-QOT-CR

Thanks for the help!!!

Sincerely,

Kenny

[Former Member]

Hi

Please review

check also Note 1356751 - Workcenters URL Parameters of Incident Create

Thanks

Jansi

[Former Member]

Hi Kenny,

We had a similar requirement - but for existing Change documents. We were needing to open a particular CD directly via Link which go through the SAP Portal to the SAP Solution Manager. The link we passed to the custom application on Portal was as below:

http://<solman host>:<solman port>/sap/bc/bsp/sap/dswp_bsp/dsmop.html?ISBSP=X&CMD=NOMI&NCMD=CRMVW&ID=0015179165191ED3ADABDE7443B3221D

Here the ID was that of an already created CD, so this was a bit easier. As I understand, you are creating a new Incident and the ID would be generated automatically and would not be readily available to be called by an outside application.

Perhaps there are others here who have already tried this.

Regards,

Srikishan