To Be Collected 0

[Former Member]

Hi,

In collection worklist few BP's are valuated with CR00000002 & CR00000004 rule but To Be Collected is 0 because those BP customers has open items with dispute cases and the dispute status is not To Be Collected which is as expected as per standard behavior.

Now business does not want these BP to be shown in the worklist because all the items are disputed and not in dispute status To Be Collected.and collection specialist cannot call up the customer because there is nothing to be collected.

Can someone tell me how to exclude the BP's for the above scenario from the worklist.

[Former Member]

use an exit rule - where the amount to be collected is zero

this will mean - if the amount to be collected is zero the customer will not appear on the worklist.