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Former Member
Jun 05, 2014 at 06:47 AM

To Be Collected 0

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Hi,

In collection worklist few BP's are valuated with CR00000002 & CR00000004 rule but To Be Collected is 0 because those BP customers has open items with dispute cases and the dispute status is not To Be Collected which is as expected as per standard behavior.

Now business does not want these BP to be shown in the worklist because all the items are disputed and not in dispute status To Be Collected.and collection specialist cannot call up the customer because there is nothing to be collected.

Can someone tell me how to exclude the BP's for the above scenario from the worklist.