We have a very peculiar situation in our project where a workflow got stuck in the system when processed.
We have Leave Request as workflow in our system, it has been there for around 2 years and so. It's been working absolutely fine but couple of days ago when an employee raises a request for leave, it gets stuck in the system after being rejected (2 points I'd like to bring to knowledge that it was not the first time any request was being rejected and the user in question had many other requests which worked absolutely fine).
The request shows in the inbox of the approver but when he opens he can't do/see anything (creates a lot of confusion for him).
We have already fixed the issue by approaching the requester and asking him to delete his request BUT still everyone is wondering how the situation had arisen.
Has anyone faced something this before? Can anyone explain me situations under which it can happen?
Anything that makes sense and helps us to avoid the situation in future.
Thanks in advance,