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Former Member
Jun 04, 2014 at 02:03 AM

How to trigger the approval action for service order by clicking a button in the user email


Now ,the scenario is: when user approved service order in web ui, and the status changed, then ,an email notification with a hyperlink for the service order will be sent to the user. By clicking the hyperlink in the email ,user can be directly navigated to the business role selection screen , after a certern business role was selected , the user will be lead to service order and he can approve the service order.

now ,a new user request comes . the user wants to directly approve the service order in the email either by clicking a newly added button or other way, so anybody can help to provide a solution for this and i really appriciate it for your kind help, thanks.