Problem in KM Navigation iview

Hi Experts,

I have created the KM navigation iview in the portal.I am able to upload the documents .

But when i click on the any doc/file i am getting the following error.

Can anyone tell me how to fix the issue???

Regards,

Anil

SAP Managed Tags:
PORTAL Administration and Development

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Hello Anil,

did you check the trace log with the error ID that is mentioned in the log? Maybe this will give you a clue, where the problem lies.

Do you only get this error when opening the files through your new navigation-iview or does this happen, too, when you try to open a file through the content-administration-tab?

And is the problem with the missing images on display normal on your system?

Regards,

Steffi.

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Hi Stefi,

Thanks for the reply.

The problem exists in the Content admin-->KM content-->files as well as in the KM navigation iview.

In the content admin tab, even i am unable to open the details of the file.

Regards,

Anil

Hi Anil

Kindly attach the log as text format what your are attached in the screen shot

Cannot process the HTTP request to servlet[prt] in [irj] Webapplication

pleace check the traces searching by logid:C000C0A80609098200000000000016D8

Above is the error message which i am getting in the NWA.

Did you check the trace log with the error ID that is mentioned in the log? Maybe this will give you a clue, where the problem lies.

Hi Anil

Refer the SAP Note

1786917 - Cannot open irj/portal application and java.lang.NoSuchMethodError exception reported in d...

hi steffi,

Can u please tell me how to check the log with error id??

Hello Anil,

if you got to the Logviewer in the NWA and take a closer look at a log-entry, you should see the Log-Id in the details of every entry. Just try the mentioned logID in the "Message"-field to filter for the entry it belongs to.

And you should probably change the view of the log to "System Logs an Traces", if that's not already your default view.

hi steffi,

Thanks for the help.Yes i have got the logviewer and as you suggested i have seen the trace.

please find the below screen shot.

Hi Anil

1. Refer the SAP note 1818250 - 500 Internal Server Error when accessing useradmin

1897774 - IllegalArgumentException when using encodeHiddenFormField

2. On OS level you can find the trace file,
Trace log location \j2ee\cluster\server0\log\defaultTrace_00.trc

Hi Sri Ram,

I have gone through notes which you have provided me,but didnt helped me to fix the issue.

Can you please tell me what all the KM services need to be activated in the portal to work with KM??

The KM services are active by default, so I do expect the problem is elsewhere.

In your first screenshot you have missing images. Try to find out why you have missing images (you can use google chrome with developer toolbar / http sniffers to see what your browser receives from the server.

It could be due to wrong server names, protocols, authorisation and so on.

Open Google Chrome, press F12 and select the Network tab. Now all http traffic from chrome is logged. Open up the page that fails to load properly.

HTTP code 200, 301 are fine. 404 or 403 are the errors you can do something about it (not found and permissions).

Hi Noel,

Sorry for the late reply.

After applying the note 2002334 i.e after upgrading the following components with the latest patch level the issue with the Navigation iview resloved and icons are displaying correctly

K KMC CONTENT MANAGEMENT

KMC COLLABORATION

FRAMEWORK EXTENSIONS

PORTAL BASIS

PORTAL BASIS API

WEB DYNPRO RUNTIME

AJAX RUNTIME.

But still i am facing one issue i.e i am the CM repository which i have created in the System admin-->KM-->content management is not reflecting under the COntent management -->KM Content

Can you please help on that......

Regards,

Anil

Any suggestions on this ???

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Hi Anil

Could you attach the exception log, we can find some error message

below is the error message i am getting in nwa.

Log Record Details

Message:

Cannot process an HTTP request to servlet [prt] in [irj] web application.
For more details on the problem please check traces searching by logId: C000C0A80609098200000000000016D8

Severity:

Error

Date:

2014-06-04

Time:

10:42:13:114

Category:

/System/Server/WebRequests

Location:

com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl

Application:

sap.com/irj

Thread:

Thread[HTTP Worker [@1436206889],5,Dedicated_Application_Thread]

Data Source:

j2ee\cluster\server0\log\system\server_00.log

Arguments:

Passport User Activity ID:

c8818a7ceba611e3909700000039c0f6

Message ID:

com.sap.ASJ.web.000137

Session:

966

Transaction:

User:

xxxxxx

Time Zone:

+0530

Customer Message Component:

EP-PIN-PRT

Runtime Component:

sap.com/irj

Correlation ID:

3784950000000004

Passport Session:

C857A031EBA511E3C70E00000039C0F6

Passport Connection:

c8818a7ceba611e3909700000039c0f6

Passport Connection Counter:

Log ID:

C000C0A80609098200000001000016D8

Host:

EPDEV

System:

EPD

Instance:

J00

Node:

server0

Thanks for your info

Could you check this SAP Note

1840877 - 500 Internal Server Error while accessing /irj/portal

Hi Sri Ram,

Thanks for the reply.

The Note 1840877 is applicaple when we can't access the portal.

But my problem is different i can access the portal, and in KM content when i click on any document i am getting the 500 internal server error.

Any other solutions??

Regards,

Anil

Hi Anil

Could you share the Windows & IE version details (32 & 64 bit)?

Hi Sri Ram,

I am using IE8 and windows64 and i have added the hostname in the compatibility view.

Have you do the setting as refer the below screen shot?

Yes i have done but still i am unable to access the content using Navigation iview but when i use KM Document iview i can access the files in KM.

Hello Anil,

did you check, what I suggested? And please create another navigation iview and see, if the problem stays. Sometimes it's just an issue with the one iview, not the whole type.

Regards,

Steffi.

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