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Incident Search Authorisations

Hi Gurus,

It's my second message for today and I need your help one more time.

I'm configuring ITSM for VAR Support in Solman 7.1 SP10.

When I create an incident with a user who has SOLMANREQU authorisations and This message is assigned to a BP automatically as Support Team.

My dispatcher user is assigned to a BP that is a employee of 1st Level Support BP.

But When I login CRM_UI with user IM_DSPT_SMC, I can't find that incident in my "Messages Box" or search box.

I think it'a an authorisation problem. Can you please help me which object do I need to look for this issue.

I'm using ZSOLMANDSPTC as a business role and ZMIV as a Transaction profile.

Thanks

Tutku

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  • Best Answer
    Posted on Jun 02, 2014 at 09:12 PM

    I found the solution in document IT Service Management Roles and Authorizations - SAP IT Service Management on SAP Solution Manager - SCN Wiki ,

    It's needed to add Z* Transaction types to CRM_ORD_PR authorisation objects.

    Regards

    Tutku

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