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Jun 02, 2014 at 05:17 AM

Incident Management : Create new ticket error

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Dear Team,

Recently i have upgraded our solution manager system to 7.1. After that i have configured incident management. I have 2 queries:

1. Whenever i am creating new message from solman_workcenter -> new i am getting below message:

Is it correct? If not how we can remove it?

2. I have defined number range for incident management(For object CRM_INCDNT) also but when i create new message as per step 1 message number range not coming as per series defined in object CRM_INCDNT. It is following old message sequence number.

Please suggest.

Regards,

Tarun

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