Sometimes ESS menu does not appear

[Former Member]

Hi,

Sometimes when the user logs into the ESS the ESS menu does not appear

. This happens only sometimes and when we restart the ITS and ask the

user to log in again the menu appears.

I looked at the access log of the ITS and found the following entry there : access with invalid random key.

Any suggestions will be very helpful.

Below are the technical details :

ESS is being launched through the ESS menu 'PZM3'.

ITS 620 patch level 16, HR 470 patch level 45, Basis patch level 54.

Hi, I know that it is a weird problem but any brain storming suggestion would be helpful.

Message was edited by: kapil sharma

[former_member228142]

Hi Kapil,

- check access log of ITS if the request was received

- check if other flowlogic services like i.e. systeminfo work

- check with a HTTP sniffer what was send to the server/client

- check the output of view source in browser

- make sure that no network device (proxy,loadbalancer...) leads to the random failure

- check trace files of ITS

....

Just some ideas.

Regards,

Klaus