can anyone describe me or put a screenshot here to show me how the Support Message form looks like from the perspective of SAP? I don't want to blow what I'm looking for yet, but I'm really curious to see whether particular communication problems are based on some... confusing matters or whether SAP is taking the p*** out of me.
For example, the Form looks like this from my perspective (everything loosely translated from German, might not be verbatim):
- Section "Message Administration", showing facts about the message and the affected system
- Section "Impact on Business", describing what problem are brought about
- Section "Detailed Problem Description"
- Section "Communication"
- Section "SAP Notes"
- Section "Contactees and Messages"
- Section "Attachments"