Issues while saving urgent change

We have configured Charm on solution manager 7.1 sp08. Have successfully created urgent change document but while saving the urgent change we are gettin below error:

ERROR: The ABAP/4 Open SQL array insert results in duplicate database records. records in the data base. (termination: RABAX_STATE)

Short dump highlights are as follows:

An exception occurred that is explained in detail below.
The exception, which is assigned to class 'CX_SY_OPEN_SQL_DB', was not caught
in
procedure "COM_PARTNER_UPDATE_DU" "(FUNCTION)", nor was it propagated by a
RAISING clause.
Since the caller of the procedure could not have anticipated that the
exception would occur, the current program is terminated.
The reason for the exception is:
If you use an ABAP/4 Open SQL array insert to insert a record in
the database and that record already exists with the same key,
this results in a termination.

(With an ABAP/4 Open SQL single record insert in the same error
situation, processing does not terminate, but SY-SUBRC is set to 4.)

We tried implementing OSS notes as well but of no use.

Will creating a new project help in this case. Kinldy reply.

Thanks in advance 😊

Anshu