GRC AC v10 SPM WF - Workflow Item not showing up in WF Inbox

[Former Member]

GRC AC v10 - SP12

The outlook email notification for the Workflow Item goes out, but there is nothing in the NWBC Inbox for the WF Item. Subsitution is setup correctly.

Any ideas?

-john

[Colleen]

Hi John

Can you check the MSMP instance runtime for the work item to see what Agent it claims it should be with

Has the user also clicked on the Refresh for the POWL inbox

Regards

Colleen

[Former Member]

Colleen,

Screenshot of the MSMP instance item attached.

Yes, the user has clicked on the 'REFRESH' for the POWL inbox.

It also works fine in DEV & QA, but not in PROD.

thanks for your help.

-john

[Colleen]

can you please show the Approver's tab?

[Former Member]

Attached.

[Colleen]

Hi John

this is probably be a silly question but what substitution did you set up for ZFF_CTL_01? I assume the item is in that user's inbox. Which user is meant to be receiving?

I also noticed this KB article (1589130) which mentions the delegated person needs GRAC_REQ authorisation. Have you checked if security access issue?

There was also mention that the delegated approver does not appear in the MSMP instance runtime (your screen shot suggests same situation unless you have not set up the delegation). SP14 delivers the fix or refer to  1915928 - UAM: Delegated Approver is not visible in the Instance status

Possibly have a look at both of them to see if they resolve your issue.

Regards

Colleen