Email being sent multiple times when actions are triggered after creating an incident. Anyone has a resolution?

[Former Member]

Email being sent multiple times (3 times) when actions are triggered after creating an incident.

Below is the snip of "Scheduled Actions" of the created Incident.

[prakhar_saxena · Accepted solution]

Hi Ritesh

Email is triggered based upon conditions and you set

on closer look it is 3 different email on three 3 different requirement for e.g

email triggered to reporter on new status

email trigerred to processor on Proposed solution and New status

Therefore, check the start condition for above 2 email actions and refer below blog

Thanks

Prakhar

[Former Member · Accepted solution]

Hi Prakhar,

Thanks for your help!

I have configured the actions and conditions perfectly as mentioned above.

I also have created my own actions (copied from the standard).

The emails for each of these actions are working fine, it is just that each action is executed twice or thrice. so recipients are receiving the emails twice or thrice.

I just wanted to know why is each action being executed twice or thrice. (Please check the snip that i have attached to the main post)

Please suggest.

[prakhar_saxena · Accepted solution]

Hi Ritesh

Here is the answer, check below setting for these actions .....

if you choose Max 1 action for each action definition it won't get repeated if it has been executed once.

therefore you need to choose them as per your requirement

hope this resolves

Thanks

Prakhar

[Former Member · Accepted solution]

Hi Prakhar,

Thanks man! This worked!!

[Former Member · Accepted solution]

Hi Prakhar ,

Iam also using the same option of "Max1 Action for each action defintion " Single mail is triggering but when we are repeating the status to "in Development" then they are not trigerring.

then i have used "Max 1 unporcssed Action for each action definition"  but then it is triggering many times for the single action .

Can you please any note by which i can have this "Max 1 unprocessed " option and can have email triggered when the action is newly created.

Regards,

Shashank

[Former Member]

Hi Ritesh,

You can probably check if there are any actions which are triggered when you are creating any charm/incident in solman.

In transaction /nCRMC_ACTION_DEF, you can check if there are any email triggering actions and the settings maintained in those actions.

Regards,

Laxman