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Warranty Popup

Hi All

Trying to execute warranty counter process in IDES. Here the system reflecting the warranty pops up every time whenever creating
notification.

After expiry still getting the same popup. Not using any user exit.

Below process I trying to achieve this, pl suggest what exactly I am missing

  • Create Characteristic Hour_1
  • Create Equipment then create M point on it with same characteristic.
  • In M Point considering annual estimate & over flow reading ‘0’
  • Create M Doc against same M Point with initial value ‘0’
  • Def. characteristic in warranty counter.
  • Execute BGM1

Warranty type: Vendor Enter Text (Service required after 10 H) then select line then hit count.

. Assign warranty counter: hour_1 & warranty counter value = 10 H

  • Assign the same counter to equipment master (Vendor warranty) along with start date.
  • In check status it showing me green tick mark.
  • So now when I create M Doc with reading 12 H (warranty expire). again getting popup during notification creation.

Pl let me know If I am missing some thing here.

Thanks

SAP PM

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4 Answers

  • Best Answer
    Posted on May 30, 2014 at 07:52 AM

    Hi All

    Thanks in advance for giving your precious time.

    Pl help me on this issue.

    Regards

    SAP PM

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    • Hi SAP PM,

      Can you please confirm:

      • that your warranty counter is not time-dependent? (SPRO > PM > Master Data > Basic Settings > Warranties > Define Warranty counters)

      • that your counter characteristic has a NUM value?

      • what is your warranty start date and what is your measurement date?

      Thanks,

      Annabelle R.

  • author's profile photo Former Member
    Former Member
    Posted on Jun 04, 2014 at 12:50 PM

    Hi,

    I have checked the scenario,if you are trying in ides system,after creating warranty counter give start date as one previous to system date and post some value in measuring document above your warranty counter.Then you will not get any warranty pop up.

    You would have entered the system date as the start of warranty and tried to create measuring document on same day.Then system will check the start of the warranty date and counter value.

    In that case system will consider as the warranty still exists basing on the start of the warranty date.

    Better to check for your testing give start of the warranty one day before of the system date.

    Regards,

    Nikhil

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  • Posted on Jun 05, 2014 at 09:25 AM

    Hi All

    Thanks to all for giving your precious time.

    Was facing this issue because entering warranty start date as today date ( 5.6.2014) & first M doc created on back date (01.06.2014) with initial value '0'

    Now I am closing this thread.Once again thanks

    Regards

    Sap PM

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  • Posted on Jun 03, 2014 at 08:43 AM

    SAP PM,

    Why have you set the MPoint overflow to zero??

    Can you please post a screen-shot of:

    • The warranty master screens (BGM1)
    • the warranty popup details.

    PeteA

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