on 05-24-2014 10:55 AM
Hi Friends,
I am unable to see the root cause analysis data for Java System. While I am checking for the possible reasons I observer Willy EM is in offline.
Even after EM start EMCtrl.sh still it is showing offline.
in details I can see: Cannot retrieved status.
when I checked at the IntroscopeEnterpriseManager.log I cant not find any reason.
Could any one kindly suggest how to resolve this to proceed further checks.
Thanks,
Hi Chowdary,
Which is the SAP Solution Manager version ?
If you have installed latest Wily EM 9.1.5.0 and you have Solution Manager 7.1 SP08 or lower, please check below SAP Note:
1900777 - Basic Configuration - Enterprise Manager shows error 'Cannot Retrieved Status'
Hope this helps
Thanks & Regards,
Nisha
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Hi,
Thanks for your reply.
As i checked
1900777 - Basic Configuration - Enterprise Manager shows error 'Cannot Retrieved Status'
We already have the below path level and respective path of ABAP stack, it seems be we met the prerequisites.
LM-SERVICE | 7.10 SP8 (1000.7.10.8.0.20130129161000) |
But still error is coming.
Thanks,
Chowdary.
Hi Chowdary,
As per the SAP Note I have provided above, please apply the patch 2 for LM-SERVICE 7.10 SP08
Please check the below SAP note for steps on how to apply the patch :
1483508 - Solution Manager 7.1: Root Cause Analysis pre-requisites
Hope this helps.
Thanks & Regards,
Nisha
Hi find the log for
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Hi,
Kindly paste the logs for IntroscopeEnterpriseManager.log
and also paste the output for the command
./EMCtrl status
With Regards
Ashutosh Chaturvedi
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HI, Please find the logs for IntroscopeEnterpriseManager.log 5/24/14 04:08:31.098 PM IST [INFO] [PO:main Mailman 8] [Manager.SessionBean] Workstation User "Admin" connected successfully from host "Node=Workstation_3648, Address=hostname/ip address:53784, Type=socket" 5/24/14 04:08:32.032 PM IST [INFO] [PO Route Down Executor] [Manager.SessionBean] Workstation User "Admin" disconnected successfully from host "Node=Workstation_3648, Address=hostname/ip address:53784, Type=socket" 5/24/14 04:08:32.288 PM IST [INFO] [PO:main Mailman 2] [Manager.SessionBean] Workstation User "Admin" connected successfully from host "Node=Workstation_3649, Address=hostname/ip address:53787, Type=socket" 5/24/14 04:28:09.802 PM IST [INFO] [TimerBean] [Manager.ThreadDump DiskPersistance] Checking for Thread dump files to be purged... 5/24/14 04:28:09.813 PM IST [WARN] [TimerBean] [Manager.ThreadDump DiskPersistance] Cannot find Thread dump files older than the specified aging limit:30. No Thread dump will be deleted Thanks
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