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Design Studio Dashboard not displaying any data

Jan 20, 2017 at 10:17 AM


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Dashboard displays no data when opening it for the first time.After trying the same for 3 -4 times,dashboard displays data properly.

Environment Information:

SAP BO BI platform 4.2 SP2 Patch 6

Clients tools installed at local machine: - SAP Design Studio 1.6 SP3 (16.3.0), JRE 1.8

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2 Answers

Tammy Powlas
Jan 20, 2017 at 11:19 AM

Could be caching, memory, etc.

Could you turn on profiling as described here: and see what is going on?

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Hi Tammy,

Thanks for answering the question :-)

I have gone through the link mentioned above. However, I am getting new GUI for Statistics[see image below]. Also, the statistics information mentioned in the block is different than the statistics file I have downloaded for the application.I am also, attaching the reference bi_statistics file. Can you please help me with analyzing the file?

Also, I have gone through this blog post. . After going through the steps ,below is the information:-

Total Time = 2.57 min

Platform Overhead Time = 0.32 sec

Design Studio Processing Time = 3.503 sec

Remote Time = 15.595 sec

Residual Time = 157.582 sec




Tammy Powlas
Jan 23, 2017 at 11:00 AM

I wonder if it is a caching issue; could you try the tips in Dwain's blog here:

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Hi Tammy,

I have checked the Cache Monitor .I am using 3 BEx queries in total for dashboard which are having 68500 bytes, 2312 bytes, 8197 bytes as folder sizes in cache. However, I am not getting clarity from this blog.

One of the proposed solution by colleague is to increase the XmX value of Adaptive Processing Server (OLAP Service ) in CMC from 2g to 4g. This seems to solve the problem in DEV environment.

However, after I have migrated the dashboard from DEV to PROD using Promotion Management Tool , I am facing the same issue [Dashboard not displaying any data]. Here, I tried to increase XmX value but to no avail.


Ajinkya S


That's strange the problem is resolved in DEV but not production; can your admin review any other differences?

In production maybe your BI admin can look at fiddler - see