Skip to Content
author's profile photo Former Member
Former Member

Customer hierarchy ECC to CRM - No hierarchy data exists for your entries


I am trying to download customer hierarchies into CRM and already followed the steps in Replicating ERP Customer Hierarchies to SAP CRM - Account Hierarchies - SAP Library

- Sales area mapping done in CRM

- Initial download of DNL_CUST_THIT done

- Mapping done in CRM customizing

- Initial download of DNL_BUPA_KNVH done

- Trying to run BPH_DNL and it gives the error: No hierarchy data exists for your entries

Nothing found in BPH. Please advise i am stuck and no relevant thread found.


Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • Best Answer
    Posted on May 22, 2014 at 06:01 PM

    Implement SAP note 1307637 if its not currently in your system.

    The note corrects an issue whereby data downloaded through object DNL_BUPA_KNVH was being deleted from transaction BPH_DNL.

    Implement the note and then run the download again.

    Add a comment
    10|10000 characters needed characters exceeded

    • Former Member

      Thanks Gervase.

      The issue was resolved after raising OSS to SAP. Entry 'KNVH' was missing in ECC for which they provided a Z report that I executed and the entry was populated.

      After that I ran the object to download hierarchies in CRM via R3AS and it worked.

      Hope this helps those in need.


Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.