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May 21, 2014 at 10:27 AM

Knowledge Article: Improve Usability?

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Dear experts,

we are using the knowledge article function in the Solman. Well, at least some of my collegues do, the usability is actually pretty bad. Half of my team (SAP Experts) refuses to use this tool, and nearly none of our customers uses it.

Here my question:

- Does anyone of you (really) uses the Knowledge Articles?

- If yes, did you change the user interface?

--> I tried to change GSNOTES/NOTESSSFV, but it seems like we have to reimplement big parts of the tool.

Thank you for the help,

Michael