SAP Confusion Center - SAP Created New Customer Instead of Adding License

[Former Member]

I am very frustrated...

After 3.5 days of waiting for a license, SAP apparently ignored the old customer number and created a new account. I could live with that while waiting for them to merge the accounts but they either didn't give me a license or they have done a damn good job of hiding it.

When I click on the link that says 'License Keys' (you know that place that should show licenses) it displays this:

SAP License Keys

License keys
requested by me

My
license key requests

No license key requests found

So then I tried to sign up for their Personal Demo. I clicked on the link and saw a page telling me I am registered. Doesn't tell me the date but does tell me that I am registered. Oh, It does tell me the date and time that I registered, just not when I registered for.

A couple of other things.

When you initially click on license keys it says something like 'Search Installations' and then I saw 'Search Authorizations'. None of these help and EVERY TIME I CLICK ON SOMETHING I HAVE TO ENTER MY CREDENTIALS AGAIN AND AGAIN AND AGAIN.

In short, this site sucks. I hope someone would fire me for putting this trash together and put me out of my misery.

Okay, all that said, if it says  'No License key requests found', does that mean I don't have any licenses or is SAP playing some sick game with me?

I could understand if it just said 'No License keys found'. But it doesn't.

Maybe it is a translation issue? Does Authorization mean License?

Who could know?

Who do I complain to? TechXTend? SAP?

Awful.

Paul

[Former Member]

I had the issue of the license keys not showing up at all like in your screenshots, the fix was to choose 'production' when entering the system info.  whenever it was selected to 'development' or something else my keys never showed up at all.

[Former Member]

Hey Christopher!

Thank you so much!

That was I always did: selected "development"...

Now it worked for me too.

Everthing is fine now! 🙂

Have a nice day!

Peter

[Former Member]

Hi all,

I have the exact same problem...

Any news so far?

Thanks Peter

[Sawa_Ito]

Hello Paul,

Yes, SAP Market Place is so complicated for Sybase customers.

Have you accessed a portal for Sybase customers, http://service.sap.com/ ?

It would be much easier for Sybase customers to find the information related to Sybase customers.

There is a ppt file explaining how to request license keys for Sybase Product inside SMP. There is also a link to YouTube video that shows how to request the License Keys.

Processing "Sybase" distributor orders were changed this year to use SAP system.

I don't know how TechXTend orders is entered into SAP System, but in Japan, License Keys of "Sybase" Distributors orders are only accessible by Distributors. Customers don't get S user ID, so only distributors are able to generate license keys.

But since you have S user ID to enter into SMP, I believe you should be able to get the keys.

Try contact SAP Customer Interaction Centers (CIC) mentioned in the right side of the top page of Sybase Support portal (green part).

Sawa

[Sawa_Ito]

somehow the link was changed. add /sybase/support after normal Service Market Place URL, or click "SAP Sybase products" link from the top page of SMP.

[Former Member]

Thanks for trying to help me, Sawa.

I finally did find the powerpoint.

Apparently I have to select an Installation (whatever that means)

Then I have to select a System (whatever that means)

Then I have to do define the System using some goofy three character code

Then I have to generate the license key (I think).

Unfortunately for me though, I get stuck with a message that says, 'No entitlement records selected'. And why? Well because there is nothing populated in the drop down list.

I guess I am just not entitled.

[Former Member]

Hi Paul

I am trying to find someone internally who can help - I emailed the sales guys who helped you to understand the process that the partners go through in fulfillment via Service Marketplace.

I will update you as soon as I find a solution or someone who can help

Sue

[Sawa_Ito]

Hello Paul,

Is the S use ID# and the installation number you used to access SMP the one you got from the distributor order?

Or the one you got from the support migration from Sybase support to SAP support?

If it is the one you got from the support migration, then we have heard that the license key should continuously be generated through SPDC so it might not be able to generate key in SMP.

Regards,

Sawa Ito

[Former Member]

Thank you, Sue.

[Former Member]

Sawa,

Yes. the S #ID that I used to log in was the one I received from SAP after going through the distributor. But the customer number is also different than for my other licenses so there is no way to generate one license file and deploy it to my SySam Server because the accounts are unrelated.

I think I will take a chill pill now. Maybe Xanax. My other post was deleted by the thought police. Apparently using larger font sizes means you are yelling. Or else someone didn't like the fact that some other company just came out with 919 new features. Not sure which. I read the

The SCN Rules of Engagement

but not sure which rule I violated.

Thanks for helping, Sawa!!

Paul