Is there anyone who can help to configure ITSM in Solution Manager 7.1 SP10?
While I was configuring it based on my customer's requirements, I was stuck on some steps.
1) Incident Search
Please see below screenshot. When I search available incidents, I want to give a specific condition in the filter, 'Status'. And currently I only use a transaction type, 'ZMIN'. However, as you can see the picture, there are tons of unnecessasry list in that drop box which are involved in the other transaction type. Can I make it visible for ZMIN only? I saw it before in somewhere else but don't know how :'(
2) Automatic assignment of 'Reported By'
See below picture again. The 'reported by' section is supposed to be filled out when I create a new incident. But my customer wants it to be assigned automatically to the ID who is creating the incident at that moment. For example, when a message processor open the incident, the system asked whether the processor wants to be assigned as a Message Processor. I want to give a same logic on this 'Reported by' as well.
Thanks & Best Regards,
Seong Do Lee