Create an activity through an email - SAP Business One OutLook Integration

[Former Member]

Good morning Friends,

When you create an activity using the Outlook Integration add-on two activities are created, an activity is created with the status terminated and another activity is created in the open.

I wonder if this is the default behavior or add-on is the ability to not generate this activity which is terminated by default there.

[Former Member · Accepted solution]

Hi,

I am afraid this is normal. One closed activity created is for the creation of the active activity. You can ignore it. It is just like a log item.

Thanks,

Gordon

[Former Member]

Hi Gordon!

This started to happen this month, before april it was normal, saving just one activity.

What is the objective of creating two activities, that is impossible to edit?

I do not understand why SAP create this activity.

Regards,

Fabiane Urias

[Former Member]

Hi Nagarajan!

There isn´t an error message.

Our doubt is:

Two activities are created automatically by Outlook Integration when we select one e-mail (one is created with "closed" status and another is opened - is possible to edit).

We just need to create one activity that is possible to edit.

Is there any process to execute?

Regards,

Fabiane Urias

[Former Member]

This process

[kothandaraman_nagarajan]

Hi,

Please post your error message in English.

Thanks & Regards,

Nagarajan