Transfer Incidents from Solution Manager to another Solution Manager

[Former Member]

Hi SAP experts,

Do you have any idea how to transfer incidents from one SolMan to another? Can this be done via LSMW? What are the pre-requisites? Thank you.

regards,

Grace

[Former Member · Accepted solution]

Hi

This is well known and not supported by SAP Standard

Please refer https://websmp208.sap-ag.de/~sapdownload/011000358700000307372012E/SolMan_ContentTransferv18.pdf

Section 3.

Thanks

Jansi

[Former Member · Accepted solution]

Thank you for the file. Since it is not supported, do you have other suggestions on how we should do it? Thanks!

[michal_klima · Accepted solution]

Hi,

For online solution you can in SolMan 7.1 use the External Integration function with RFC.

Check the customizing.

regards

Michal

[former_member190736]

Hello Algrace,

How did you do that?

Thanks,

Carlos Paiva.

[Former Member]

Hi Carlos,

We recreated the incidents manually in the new system.

Thanks and regards,

[former_member190736]

Algrace,

Thanks for you answer

I already did a program and function to recreate the incidentes.

Cya.

Carlos Paiva.

[former_member210909]

Hi Carlos Paiva,

Could you please let me know how have you achieved this recreation functionality.

Thanks,

Rakesh Bhor

[Former Member]

Hi,

In such case , As Michal said, you can go for external integration like connection solution manager incident management to other system incident management

check connect service desk to service desk,  I am not sure, this helps to move the already created tickets to new system. But you can check.

Thanks

Jansi

[wlacaze]

In some specific situation, you can sync both solman, but you need an small program to help you.

BR

@WenSolman