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Former Member
May 19, 2014 at 06:03 PM

SWI2_ADM1 (RSWINTRO) Background Job


I am trying to find a way to alert the IT/Business Users on the Work Items that have the Agents missing. I tried the obvious by scheduling the RSWINTRO as a background job only to find that it was not generating any Spool Output to email. I tried to search the forums but not find any specific answer.

I also want to go a step ahead and run the Agent Rules periodically as a job to find and assign Agents.

I cannot imagine that this was not solved before using standard functionality. Any ideas for the two things I want to achieve above?