on 05-19-2014 7:03 PM
I am trying to find a way to alert the IT/Business Users on the Work Items that have the Agents missing. I tried the obvious by scheduling the RSWINTRO as a background job only to find that it was not generating any Spool Output to email. I tried to search the forums but not find any specific answer.
I also want to go a step ahead and run the Agent Rules periodically as a job to find and assign Agents.
I cannot imagine that this was not solved before using standard functionality. Any ideas for the two things I want to achieve above?
Thanks
Sita
Hello Sita,
For the notifications, you can:
To run the agent rules periodically, you can very easily develop a custom report using the SAP WAPIs.
Cheers,
Ramki.
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Hello,
As suggested by the others, there is no standard job for this because having no Agents should be a rarity. Everything possible should be done in the workflow design to avoid this or you may end up having workitems sent to all users.
The Workflow Admin can run SWI2_ADM1 on a daily basis to double-check.
regards
Rick Bakker
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Useful T-codes for all the steps which are suggested by Ramki:
1.) To Define workflow admin - SWU3: you can maintain individual SAP ID as Admin or else if you want to declare a group of person as Admin then use either HR position or Workcenter.
2.) Please check T-code SCOT for SMTP configuration and T-Code SOST for mail sending status.
Let us know if you have any issue on this.
BR,
Prakash
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