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Former Member
May 19, 2014 at 04:36 PM

0 Appearing before the Telephone number instead of +1.



In our project we are struggling with one issue where when Agents are receivig a call and they save the account the number which appears with +1 coverts to 0 after providing the country.

Our CRM team are really struggling with this issue as agents cant able to search the account as while saving number starts with 0 e.g. Agent recived a call with +19876543210 when they creates an account and saves it number becomes 09876543210 and when next time agents recived call from +19876543210 then they can't able to find the account with this number.

Though I'm not from CRM team but asking on their behalf.

Please suggest.


Before Saving

After Saving.


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