cancel
Showing results for 
Search instead for 
Did you mean: 

Error while generating report using BI 2013

Former Member
0 Kudos

Hi

When i am trying to generate a report from the application, On CMC i get this error "Destination disabled. [CrystalEnterprise.DiskUnmanaged]: []. Please note the name of the job server used for your request and contact your system administrator to make sure the specified destination is enabled. (FWB 00031)". Please help.

Accepted Solutions (0)

Answers (2)

Answers (2)

DellSC
Active Contributor
0 Kudos

This specifically means that the destinations have not been configured in the Crystal Job Server.  If you're running 4.x, this may be part of the "Adaptive Job Server" instead of or in addition to a Crystal Job Server.  If you're using 3.1 or earlier, you'll also have to set up the destination in the Destination Job Server.

You'll have to log in to the CMC, go to Servers, right-click on the correct job server and go to "Destinations".  You'll then add something like "File" or "Unmanaged Disk" to the available destinations and save.  Stop the job server, start it again, and your error should go away.

Please be aware that unless you're using specific credentials to schedule the report or you're saving to the server where BO is installed, you'll need to make sure that the BO services are running under a network "Services" account that has access to the folder you're scheduling the report to. By default during installation it's set to run under the "Local Services" account that doesn't have access to the network.

-Dell

former_member205840
Active Contributor
0 Kudos

Hi

I think some of Crystal reports servers are not running on your BO CCM.  Login CMC go in servers and see all servers are in running state.

-Sastry