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author's profile photo Former Member
Former Member

Problem Ad-hoc workflow in EP

Hi,

I have configured EP to display Task, alert and other details.

Its allowing me to create multiple step workflows and the task assigned to the user with mail ID. My problem is I am not receiving any mails from EP and one pls Help me on this...

Message was edited by: Bala Subramaniam

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 08, 2005 at 07:51 PM

    Hi Bala,

    Some things to check:

    1) Log into Portals with sysadmin rights, proceed to System Administration->System Configuration->Knowledge Management->Content Management->Global Services->Notificator Service.

    2) Under "Channels", create or use an EMAIL channel. Edit the EMAIL channel settings and check that the server setting is valid and all needed user/password information is set.

    3) Under "Originators", check under the settings for notificator.EMAIL (or notificator.XYZ, where XYZ is the name of your EMAIL channel). Check that the channel is set to the EMAIL channel specified in step (2). Some SMTP servers may require that the "Originator Address" is set to an actual user.

    4) Verify that the Inbox Channel is set to the EMAIL channel specified in step (2).

    After making any changes here, a server restart will be needed.

    Thanks,

    Neil

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