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visual enterprise problems

On behalf of a customer..


In the past I was able to open 3ds max files with Right Hemisphere Deep Exploration CAD. Do animation in max, open in RH DE and output to Acrobat 3d pdf. I NEED to be able to animate in max and output to steps and procedures to 3d pdf. Preferably with no Java problems . .

Right now I can’t even get it to open the max files. We’ve tried to follow the .txt file in Program Files>SAP>SAP 3D VEA 7.1>Plugins>3dsMax>rh_max_install.txt. In that folder are rh_max_2010-1012.gup and an rh_max_gup Regedit4 file. Then we downloaded the SAP 3D Visual Enterprise third-party plug-ins which had an rh_max_dll.dll Don’t know if we have the right gup, dll in the right places. *SIGH*

When I try to open a max file I get “An installation of 3ds Max was not detected, . . . “ Or” 3ds Max plugin failed to initialize(hr=ffffffff80040154). Reinstall the plug-in)” and “Cannot create instance and connec(sic) to 3ds Max COM server” I upgraded to max 2014, because somewhere it says on your site that SAP VEA will work with max 2014. And old versions were not working with Acrobat X Pro and Windows 7 x64.


Please assist

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  • Posted on May 16, 2014 at 10:39 AM

    Dear GS,

    When you install SAP 3D Visual Enterprise Author (VEA), the plugin 3ds.x3d is installed along with the product. Please start Author and check via menu -> Help -> Plug-in Manager.

    For 3DS Max 2014;

    The latest SAP 3D Visual Enterprise 3DS Max Plugins are available on the SAP Store.

    3D Studio Max 2013 & 2014 are supported with this plugin.

    Once installed, please make sure they are 'loaded' in Max via menu Customize -> Plug-in Manager (again by default)

    If you are receiving an error after performing the above, please create an SAP Incident under component CA-VE-VEA

    Kind regards,

    SAP VE Team

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