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Mail Not getting received in Business Workplace for a user

Hi,

In the travel workflow, one of the user (admin of one location has been configured in SWDD) is not receiving the intimation mail in business workplace and rest all other location wise admins are receiving mail.

We cross checked the work flow and it is working fine there are no errors.

We are unable to find why specifi user is not getting intimation mail to business work place can anybody please suggest me what might be the cause.?

Thanks&Regards

ChinmayRao

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5 Answers

  • Posted on May 08, 2014 at 11:55 AM


    Hi,

    Did he maintain as a Excluded agent in the step? If it is ok the try test with sendin mail direclty to his inbox. If not got contact basis

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  • Posted on May 08, 2014 at 11:52 PM

    How is the receiver of the mail determined? if it's by the person master record check the communication info type 0105 subtype 0001.

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  • Posted on May 09, 2014 at 01:36 AM

    Hello,

    Do you mean email or do you mean workitem?

    If email, be sure to check the Junk folder and also if he is receiving any emails at all.

    If workitem, then have a look in the workflow log (SWI1) to see if he was picked as an agent.

    regards

    Rick Bakker

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  • Posted on May 09, 2014 at 01:41 AM

    Hi Chinmay

    In addition to the above, also check if that particular user has no filters set in SBWP.

    Regards,

    Modak

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  • author's profile photo Former Member
    Former Member
    Posted on May 09, 2014 at 06:34 AM

    Chinmay,

    May be for in that particular step(where admin is notified), the recipient type is selected as 'email address' instead of 'organizational object'.

    Regards,

    Rahul

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