Getting queue stuck

[brandongailey]

This may be a strange question but I am trying to test my alert monitoring and I want to build up stuck queues in CRM inbound. Does anyone know an easy way to do this?

Note: I already tried to deregister the queues and that did not seem to work as a stuck queue

[brandongailey · Accepted solution]

Solution is to have your security team remove authorization from a user that you can use.

[kakshat]

Are you sure you de-registered the right queues? Did you make use of wildcards (*)?

[brandongailey]

Yes we have very basic registration of queues. For instance the queue I was testing was a CSA_ORDER_0000000000 and the registration is CSA*. I de-registered CSA*. The queues did sit in the queue but it seemed like it had no affect on my alert monitor because the alert monitor did not work.

Will queues that are sitting in the queue as a "Ready" status from de-registered queue be a valid test for the alert monitoring?

Do you think that my alert monitoring is incorrect?

[rohit_sharma2]

Hello Brandon,

When we talk about stuck queues in CRM inbound, it generally means the ones in status 'RETRY' 'SYSFAIL' 'WAITING' etc. When you de-register a queue via txn. SMQR, it'll just stay in status 'READY' which means there's nothing wrong with the queue, it is just waiting for a work process to pick it up, or probably a dialog user to execute it.

Anyway what you might be trying to achieve via your alert monitoring may be entirely different'

Regards,

Rohit