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Current Assignment

Hi Everyone -

I have a report that shows analysts if they have tickets.

Please help with a formula to have a check on this.

I would like Analysts to only be on the report if they are the Owner and have the current/latest Assignment on a ticket.

1. Owner of ticket field {CallLog.Tracker}

2. Assignment field: {Assignment.Assignee) - this field may have multiple Assignments, because the ticket maybe escalated to other analysts - need the latest (analyst) Assignment on the report if they are also the owner of the ticket too.


Thanks for your help!

Gennaro

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  • Best Answer
    Posted on May 05, 2014 at 06:45 PM

    Hi Gennaro,

    Do you have a date field to identify the latest assignment date?

    If yes, then you can sort the date field in Descending order (assuming the 'Ticket Number' is a group on the report).

    All you need to do is, create a suppression formula based on the Assignee = Ticket Owner condition.

    -Abhilash

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