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"Afaria has stopped working on your device" error with Android devices

I am facing one error with some android devices enrolled in Afaria 7 SP4 environment.

Some Android users are getting Afaria client error on their devices randomly: " Unfortunately, Afaria has stopped working on your device "

below are the details of those Android devices:

Motorola Moto X

Android version 4.4.2 (KitKat)

Samsung Galaxy S 5

Android version 4.4.2 (KitKat)


Is there any workaround or hotfix to remove this error. Appreciate your views.


Regards

Rahul

Message was edited by: Michael Appleby

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Dec 05, 2014 at 01:20 PM

    Applying the latest hotfix resolved this issue.

    Regards

    Rahul

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  • Posted on May 07, 2014 at 02:50 PM

    Hi Rahul

    Can you tell me if you're using the newest Afaria Android client? We released an updated version in the Play store recently. The latest one is 6.60.6410.

    An issue was corrected in this release which was causing the Afaria client to crash, when switching between cellular and WiFi networks, could this be the scenario your users are experiencing?

    If you are running the latest client and the data switch scenario I mentioned is not applicable, we may need to capture some debug, so it can identified which exception is being thrown.

    Regards

    Nick

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    • Hi Rahul

      If this Afaria log reflects the time when a crash happened, we see some WiFi network state changes here, which is the bug that was fixed in client 6.60.6410.

      Do you think you can also get the LogCat from the device using the Android SDK depicted in the document previously referenced, so we can see crashes from an Android OS exception level?

      Regards

      Nick

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