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Former Member
May 03, 2014 at 04:27 AM

SMS triggering for High Priority Incident

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Hi,

I am using Solman 7.1 SP10. I have already configured ITSM-Incident Management.

My requirement is, is it possible to trigger to SMS to support team message processors, if Incident is of High OR Very High priority.

is this SMS triggering configurable in Solman ? If yes, how to configure.

Regards

PK