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Former Member
May 02, 2014 at 01:33 PM

Tracking emailed reports

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Hi

We have a requirement to be able to track emailed reports. The reports are published from Business Objects daily, and are delivered as PDF documents to the users' email account.

I now need to report on whether the user has read the email or not.

I can track if the publication was sent, both from a Business Objects point of view and that we have CC'd in a monitoring account on each message, so we know that the message was delivered, but now I need to go another level down and report on whether the message was read or not.

Business Objects does not seem to have the ability to add read receipts onto a message, unless somebody knows how I can do that.

Any other suggestions?

Any would be appreciated.

Thanks,

Andrew