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Former Member
Apr 30, 2014 at 08:15 PM

SM12 Identifying locked vehicle

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I have an issue where 4 vehicles are showing the message that they are locked when the users attempt an action. We believe the lock message to be bad / data and that they just need to be unlocked by support to continue.

I am looking in SM12, however, and while I can see locked lines as they come up /refresh, I cannot identify which are related to these four vehicles? There appears to be no identifying information - I have tried searching the document numbers and vehicle IDs for the vehicles (with wildcards on either side) in the lock argument field, and i've tried reviewing the available data in the results from just an open search of current locks for all users/vehicles, but no luck.

Is there another screen or place on the vehicles I can look to connect the data visible for a lock in SM12 with the machines in question and verify that I have the right locks before I unlock them?