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Apr 30, 2014 at 02:20 PM

How to reference incident message texts in mailforms

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Dear solman-specialists,

i am currently implementing an incident-management-solution on solman71 (SP10).

For creation of emails (both to reporters and processors of incidents) i want to use mailforms - not smartforms - as i do not have any know-how in how to create mails via smartforms.

My Question: is it possible to reference the long texts from incidents (eg. description, customer action, proposed solution) in the mailform?

In our environment the requestors of incidents do not have access to the solution manager. Therefore i need to keep them up to date via email (for example if i need them to read the text that has been added to customer action and give feedback to the support team).

Thanks and kind regards,

Tobias