email html format in itsm

[former_member227595]

Hi Gurus,

My requirement, is to send an email with actions in ITSM.

The thing is the body is being sending in pdf format attached to the email.

My question, is there any way to configure the email so the body is in html (without attachment).

Thanks in advance.

Regards

[VJain · Accepted solution]

Hi Diego,

Please check below Blog and KBA:

Incident Management and Change Request Management: E-Mail functionality in SAP Solution Manager 7.1

http://scn.sap.com/docs/DOC-35291

1831361 - Solution Manager - Changing status in CRM_UI gives BSP error

Exception Class - CX_SY_DYN_CALL_PARAM_MISSING

There is one form mentioned in above KBA and blog which you need to use.

Thanks

Vikram