Skip to Content
0
Former Member
Apr 29, 2014 at 02:44 PM

How to fix when wrong serial number is sent to a customer

1136 Views

Hi,

We are using SAP Business One 9. We have some items managed by serial number. Occasionally, someone will ship a customer the wrong serial number (vs. the serial number they have picked for the Invoice). What is the best way to fix this? Do we need to do a credit memo to get the incorrect serial number showing back in stock, and then a new Invoice with the correct serial number that they were shipped - or is there a better way to fix this?